How to Deactivate Airtel Broadband Connection

How to Deactivate Airtel Broadband Connection, in this article you get to know about “Airtel” is a well-known mobile telecom company that deals in providing amazing recharge plans and offers to their customers. Airtel broadband is the most excellent service provider among all the private broadband internet provider companies.

People want to give up their airtel broadband internet connection for some reason. As seen recently, the slow internet service is the main reason for disconnecting the airtel broadband.

How to Deactivate Airtel Broadband Connection

What is Airtel Broadband?

Airtel broadband is an internet service that Airtel provides to customers through fixed-line and connects using geolocation. Airtel is a famous name in the market, which is Bharti Airtel Limited, which is an Indian company

How To Deactivate Your Airtel Broadband

For disconnecting your airtel broadband, there are various ways. First is, you can go to the nearest Airtel customer service care in your area. You need to ask them to disconnect your connection by providing your connection details and your id proof.

They may ask you to fill a form there, followed by your signature and connection details along with your address.

Step 1: Customers who use ‘Airtel Broadband Connection’ can visit any nearby Airtel Store.

Step 2: Ask about all the relevant details which is required for the purpose of deactivating the ‘Airtel Broadband Connection’ from the owner of the store.

Step 3: If you have understood all the details then you can submit the deactivation request for your ‘Airtel Broadband Connection’.

Step 4: After submitting the request please collect the request number from the store.

Step 5: Your ‘Airtel Broadband Connection’ will get deactivated within the time span of the next three working days.

Step 6: After three working days further you will receive a call from the customer care executive for the purpose of verifying that whether your connection has been deactivated or not.

How to Deactivate Airtel Broadband Connection

How to Deactivate Airtel Broadband Connection

  • To deactivate the airtel broadband connection visit your nearest Airtel store.
  • Surrender your Landline telephone and modem splitter. Don’t forget to get a receipt.
  • Get the outstanding bill amount and pay your bill, don’t forget to get a receipt.
  • Ask the executive to create a disconnection request.
  • Also, send an email to
  • The process will be completed in a maximum of three days.
  • Airtel retention cell will try your alternate phone number to contact you about your disconnection request has been processed or not.
  • If you haven’t provided your alternate number with your broadband connection, Please call 121 and confirm it.
  • Or you can call 121. Ask them you want to disconnect your broadband connection.
  1. Call the Helpline number and file a request for termination. The helpline number is 1800-103-0405

Deactivate Through Email:

Customers can also submit the request for deactivating this service through email to the customer care.

These are the certain steps that need to be followed for deactivating this service via email.

Step 1: Customers need to submit the deactivation request on for discontinuing this service.

Step 2: It will take 3 working days for the purpose of deactivating this service.

Step 3: You can check if your ‘Airtel Broadband Connection’ has been deactivated or not after 3 days. Moreover, if it’s not deactivated then in case either contact customer care or any nearby Airtel store.

How to Deactivate Airtel Broadband Connection

Deactivate Through ‘Airtel Thanks App’

Step 1: Download ‘ Airtel Thanks App’ from Playstore or App store which is available on your smartphone.

Step 2: Open the ‘Airtel Thanks App’ and choose the specific landline connection from the available options which you want to deactivate.

Step 3: Click on the option ‘Manage Services’ for the next step.

Step 4: Choose whether you want to Activate/ De-Activate Safe Custody which is also known as Temporary Suspension of Broadband Connection.

Step 5: Switch on the button which is available beside the ‘Safe Custody’ for the purpose of temporary deactivating your broadband connection.

Step 6: Now click on the option ‘Activate’ for deactivating the broadband connection on a temporary basis via Safe Custody Mode.

Step 7: You will be receiving a confirmation message or either an email from Airtel stating that

Safe custody/Number locker facility has been activated on your Airtel Xstream Fiber or Fixedline number and your broadband connection will get deactivated on a temporary basis.

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